Refund policy

Refund & Exchange Policy

All Sales Are Final

All purchases made through IT GIRL HAIR COMPANY LLC (IGH) are final. We do not offer refunds, returns, or exchanges once an order has been placed.

At IGH every order undergoes strict quality control prior to shipment to ensure it meets our standards.

Exceptions (Order Errors Only)

An exchange will only be considered if an error has been made on our end. This includes:

    •    Receiving the wrong item

    •    Receiving an item that does not match your confirmed order

If you believe there is an issue with your order:

    •    You must contact us via email (info@shopitgirlhair.com) within 48 hours of delivery

    •    You must provide clear photo evidence for review

Failure to report within this timeframe will result in the request being denied.

Exchange Requirements (If Approved)

If your exchange request is approved:

    •    The item must be returned within 7 days of delivery

    •    The item must meet all of the following conditions:

1. 1. Hair must be completely unused
   2. All original ties, labels, and bindings must remain intact
   3. Original packaging must be present
   4. Hair must not be installed, washed, brushed, altered, cut, dyed, or manipulated in any way

Once approved, detailed return instructions will be provided.

Shipping, Loss, and Claims

    •    IT GIRL HAIR CO. is not responsible for packages that are lost, stolen, or damaged in transit.

    •    Customers must file a claim directly with UPSvia ups.com/claims or the selected carrier's claims services.

    •    Proof of claim submission (screenshot confirmation) may be requested to proceed with an insurance claim.

Important:

    •    Claims typically take 20 to 25 business days for review and approval

    •    Refunds will only be issued once the claim has been approved

If a refunded package is later delivered:

    •    You are required to return the item, or

    •    Repay the refunded amount

Failure to comply will result in escalation to a third-party debt collection agency for recovery of funds.

Important Notes

    •    We do not offer refunds under any circumstances unless:

1. 1. A shipping insurance claim is approved, or
   2. Required by law

    •    We are not responsible for issues resulting from improper handling, installation, or maintenance after delivery

    •    Customers are responsible for following all provided care instructions

Final Agreement

By placing an order with IT GIRL HAIR COMPANY LLC, you acknowledge and agree to all terms outlined in this policy.